My Water Bottle || FAQ's

Can I put my water bottle in the dishwasher?

  • No we recommend against putting in the dishwasher. 
  • For longevity it is best to hand wash only.
  • We do not accept responsibility for misuse or for not following the  instructions provided.
  • Please refer to our care instructions page for full details of care & usage.

Does the bottle have to be white? Can I choose a different colour?

  • No - white is the only colour available. 
  • A white base is needed to achieve the best results with printing.
  • White allows the printed colours to stand out.  If we were to print on a darker colour the colours would be distorted & not clearly visible.

What type of photo can I use?

How long does it take?  If I order today, when will I receive my goods?

  • Your order will be ready to be dispatched in 1-3 business days & then shipped to you via your nominated method of delivery.
  • Please note high volume orders of more then 20 units may exceed the delivery window.  Dispatch date will be confirmed on receipt of high volume orders.
  • If we have any questions or concerns about your printing details we will email ASAP. 
  • Please note your response time may effect the delivery date.

    Can I see a preview of the finished artwork before it is printed?

    • In an effort to get your order to you as efficiently as possible, we do not offer artwork previews.
    • However, if your photo doesn’t meet our quality standards, we’ll reach out to you for a new one.
    • We want you to love your My Water Bottle.- for best results please review our Photo Guide -

    I received my water bottle & it is incorrect/damaged. What do I do?

    • At My Water Bottle we offer a 100% customer satisfaction guarantee.  We will happily replace your purchase if your goods are faulty or we are at fault with the printing.
    • Please refer to our returns page for full details & instructions.

    How do you print the bottles?  Will the print come off?

    • We use a printing process called sublimation.
    • Sublimation printing is a permanent process. 
    • Your print will not wash off - please follow care instruction for best results.

      Is your packaging eco-friendly? 

      • Yes - we choose to re-use!
      • To protect your My Water Bottle from damage during shipment, we re-use the original packaging in which we receive the goods - we just add our own branded sticker.
      • We care about the planet & want to reduce waste as much as possible, this is why we choose to re-use.  We apologise if your packaging is not 100% perfect.
      • We strongly urge you to reuse this packaging as we have.
      • Please reuse, recycle or re-purpose all packaging.
      • Our mailers are from Heropack & are 100% compostable.

        What are the bottles made of?

        • Our personalised reusable water bottles are made from double walled & insulated food grade 304 stainless steel.  
        • BPA free, reusable & environmentally friendly.
        • The additional sports lid is made from food grade plastic with a silicon seal.

          Please use the contact form below if you have any further questions.

          Contact form