Can I put my water bottle in the dishwasher?
- No we recommend against putting in the dishwasher.
- For longevity it is best to hand wash only.
- We do not accept responsibility for misuse or for not following the instructions provided.
- Please refer to our care instructions page for full details of care & usage.
Does the bottle have to be white? Can I choose a different colour?
- No - white is the only colour available.
- A white base is needed to achieve the best results with printing.
- White allows the printed colours to stand out. If we were to print on a darker colour the colours would be distorted & not clearly visable.
What type of photo can I use?
How long does it take? If I order today, when will I receive my goods?
- Your order will be ready to be dispatched in 1-3 business days & then shipped to you via your nominated method of delivery.
- Please note high volume orders of more then 20 units may exceed the delivery window. Dispatch date will be confirmed on receipt of high volume orders.
- If we have any questions or concerns about your printing details we will email ASAP.
- Please note your response time may effect the delivery date.
Do you print other images besides pets & kids?
- We can print any of your favourite memories.
- We take your ideas & make them happen.
1st day of school or kinder, a birthday, wedding, hens party, bachelor party, anniversary, teachers.
- Just follow our image guidelines.
Can I see a preview of the finished artwork before it is printed?
- In an effort to get your order to you as efficiently as possible, we do not offer artwork previews.
- However, if your photo doesn’t meet our quality standards, we’ll reach out to you for a new one.
We want you to love your My Water Bottle.- for best results please review our Photo Guide - https://www.mywaterbottle.com.au/pages/photo-guide
I received my water bottle & it is incorrect/damaged. What do I do?
- My Water Bottle will happily replace your purchase if your goods are faulty or we are at fault with the printing.
- Please refer to our returns page for full details & instructions.
How do you print the bottles? Will the print come off?
- We use a printing process called sublimation.
- Sublimation printing is a permanent process.
- Your print will not wash off - please follow care instruction for best results.
Is your packaging eco-friendly?
- Yes - we choose to re-use!
- To protect your My Water Bottle from damage during shipment, we re-use the original packaging in which we receive the goods - we just add our own branded sticker.
- We care about the planet & want to reduce waste as much as possible, this is why we choose to re-use. We apologise if your packaging is not 100% perfect.
- We strongly urge you to reuse this packaging as we have.
- Please reuse, recycle or re-purpose all packaging.
- Our mailers are from Heropack & are 100% compostable.
What are the bottles made of?
- Our personalised reusable water bottles are made from double walled & insulated food grade 304 stainless steel.
BPA free, reusable & environmentally friendly.
- The additional sports lid is made from food grade plastic with a silicon seal.
Please use the contact form below if you have any further questions.